HippoContact.com Staying In Touch With Your Clients Newsletter Edition #5 - July 2016

Robert Klein - Co Founder HippoContact + Mortgage Broker

robert@hippocontact.com
7788966732
http://www.hippocontact.com/

Robert - Facebook Robert - Twitter

Notice how the right row of this newsletter is all personal articles. Why?

 

THE ANSWER: PRODUCT/SERVICE SALES CYCLE

For example, in the mortgage industry, the average person deals with their mortgage every 42 months or 3.5 years.  

They only care about their mortgage 2 to 3 months before it comes due. 

The other 39 to 40 months they are not that interested.  

This is why it's important to change the conversation from the product/service you provide to the person who is providing the product/service.

Can this be true?

Well, 80% to 90% of all my phone conversations in my mortgage business start with "How is the baby".  



Want To Know Why I Stopped Looking For New Clients

 

I did a 4 part video series recently discussing what I've learnt over the last 4 years from doing a newsletter.  

In video 3, I discuss what my business looked like in:

2000 to 2012 - Dead Zone - Not staying in touch with anyone

2012 to 2014 - Growth Zone - Started to stay in touch with everyone

2014 to 2016 - Hippo Zone - The reason why I no longer had to look for clients.

The ending of the video always amazes me as I was finally able to get out of the rat race for finding clients.  

Video #3 - Stopped Looking for New Clients



5 Year Referral From Newsletter

 

If you would like to see the data between hippocontact and gmail on a client conversion that took 5 years, click below.

5 Year Video Client Close



Royal Welcoming Home!

 

A couple of weeks ago, I had to spend an entire day in Vancouver.  

When I arrived home and I get out of the car, all of a sudden I hear someone hitting a window and screaming.  

I look up and what do I see. 

Baby Rob super excited to see me!



Walking Machine

 

Baby Rob is now walking with us and running off in any direction.  

It's really cool to see the development of him.  Almost every couple of days there are new milestones. 

As an example, yesterday Dandan was putting baby Rob to sleep and told him to go and get woof woof (fluffy dog toy) and he went and got it!



Renovating A Property Before We Purchase

 

Most people purchase a property, then renovate it.  

For myself and my sister Krista, we ended up renovating the property first, then we purchased it.

Why?

The property was trashed with no kitchen and no bathroom.  This makes financing very difficult on the A side. 

To bypass this, we put in the contract we can do renovations before we owned it. 

This takes care of the property for financing + gets us a higher appraised value.  



HippoContact.com Staying In Touch With Your Clients Newsletter Edition #4 - June 2016

Robert Klein - Co Founder HippoContact + Mortgage Broker

robert@hippocontact.com
7788966732
http://www.hippocontact.com/

Robert - Facebook Robert - Twitter

Get Access To Full Hippo Video Series

 

Video #1 - $17k/month from 400 opens
Video #2 - Creating my 47th Newsletter from scratch
Video #3 - Newsletters vs Time
Video #4 - Getting Started

Each video is broken up further into specific segments. 

If you have never sent a newsletter before, then all 4 videos will do. 
Get Access to Videos 1 to 4

If you are already sending out newsletters, then video #3 - Newsletters vs Time will be of most interest to you. 
Video 3 - Newsletters vs Time



Follow Up With Potential Clients Strategy

 

Before 2012, I use to follow up with potential clients by phone and email.  If they did not respond, I would eventually stop following up as I felt they didn't have a need for my service.

Today, my strategy has changed drastically.  Here are my steps:

1. I send them my newsletter.
2. I make sure they are reading my newsletter (tracking)
3. I will wait a couple of months
4. Aslong as they are reading my newsletter, I will send them a follow up email with where they are at.
5. They will respond back 80% of the time
6. I will follow up again every 3 to 4 months by email aslong as they are reading my newsletter.   
7. I will eventually get an email back saying they are ready to go forward.  

What percentage of the time does this work?

80% to 90% ish

What's the newsletter doing?

1. It's allowing me to be on their time frame versus them being on my time frame. 

2. Newsletter is maintaining and building the personal relationship

Any examples?

40% of my business is closed after 1 year from initial contact.  If it wasn't for the newsletter, they would of forgotten about me and went to another mortgage broker.  



Ridiculously Clickable Content Examples Per Industry

 

Realtors
Mortgage Brokers
Financial Planners
Real Estate Investors
Foreclosure List
Top Investment Property List
Property Analyzer List
Multi Unit Property List

Lawyers
Trademark Frequently Asked Questions
Trademark Screw Ups of the Month

Business Coaches 
Chamber of Commerce Events
Business Resources List

These lists will expand as we enter different markets.

The purpose of clickable content is not for the person to purchase what is in the clickable content.  

The purpose is to take your newsletter from a visual experience to a physical experience.  

This allows us to get into the minds of our audience quicker.  



Crazy Cute Picture

 

We were playing hide and seek (baby version), this is baby Rob finding me behind the bed.



MapleWood Farm in North Van

 

When I was a kid, my parents use to take us to Maplewood farm in North Van. 

It's amazing to take my family to do the same. 

Here is a Dandan making friends with a goat.

If you have small kids, Maplewood farm is the place to go.  They can pet goats, rabbits and other animals.  Amazing place.

http://maplewoodfarm.bc.ca/



HippoContact App - Android + Apple

 

What does the HippoContact App solve?

Following up with Business cards. 

What do I mean? 

When I meet someone, I'm no longer interested in their business card. 

At the end of every conversation, I ask "Hey, do you mind if I stay in touch with my newsletter". 

They then say "Yeah, sure". 

I pull out the app, I put their name and email in.  I get the CASL compliance button clicked and my most recent newsletter is sent to them automatically.  

When they get home and engage in my newsletter I get all the tracking + notifications of their activity. 

When I send out my next newsletter, it's no longer a spam letter.  They know me from my initial newsletter that was sent to them at our initial conversation.  

This in turn allows me to maintain all my relationships I make from networking, meeting people or sit downs with potential clients.  

Download Iphone App
Download Android App



HippoContact.com Staying In Touch With Your Clients Newsletter Edition #3 - May 2016

Robert Klein - Co Founder HippoContact + Mortgage Broker

robert@hippocontact.com
7788966732
http://www.hippocontact.com/

Robert - Facebook Robert - Twitter

Ridiculously Clickable Content Examples Per Industry

 

Realtors
Mortgage Brokers
Financial Planners
Real Estate Investors
Foreclsoure List
Top Investment Property List
Property Analyzer List
Multi Unit Property List

Lawyers
Trademark Frequently Asked Questions
Trademark Screw Ups of the Month

Business Coaches 
Chamber of Commerce Events
Business Resouces List

These lists will expand as we enter different markets.

The purpose of clickable content is not for the person to purchase what is in the clickable content.  

The purpose is to take your newsletter from a visual experience to a physical experience.  

This allows us to get into the minds of our audience quicker.  



Clickable Content For A Real Estate Investor Who Has A $60,000,000 Portfolio

 

Background: July Ono has sent out 152 newsletter since 2003 for her Real Estate Business. Her Real Estate business has grown to $60,000,000 over 527 doors + building a 191 unit building in Langley, BC.   She wrote a book called "Your Millionaire Network", where a 100 pages is dedicated to newsletters.

She recenlty moved over to Hippocontact and one of the issues that came up was not having clickable content.  

The question asked was: "What type of content would be super interesting for her audience in the Real Estate Investing World."  

Through conversation we realized she had analyzed hundreds and hundreds of properties and saved them all in PDFs. 

Boom!  Clickable list created.  Her initial list ranges from a single unit in Abbotsford, BC to a 280 unit in Ontario.  

When she sent the newsletter out, her clicking engagment went through the roof.

She will now keep this list on every newsletter from now on. 

July Ono Newsletters: https://hippocontact.com/members/AAAVW/
Join Ono July Newsletter: https://hippocontact.com/people/signup/892/
July Ono Book: http://www.onthebeacheducation.com/book.html



Netflix- Cosmos: A Space Time Odyssey - Awesome Video Series

 

COSMOS: A SPACETIME ODYSSEY - Intro Video

This is a must watch on Netflix. 

It's so damm good, I'm shocked by it.  

The way Neil DeGrasse Tyson explains things, makes me (almost) want to go back to university to attempt to understand the math behind it.  

There were 5 times in the series in where he explained things in a single sentence, that I've known about for years but never understood.  In that single sentence he clarified it. 

On top of that, guess who produced it....Seth Mcfarlene....Creator of Family Guy.  

It's rated 4.8/5 stars.

Netflix link: https://www.netflix.com/watch/80004397



Happy First Birthday to Baby Rob!

 

On April 24th, baby Rob turned 1!  

This means we made it through the first year. 

I'm so proud of Dandan for doing the impossibly challenging job of being a mom.  

It's only when you experience it, you have a new level of appreciation for all mom's out there :).



Family Outing at Spaghetti Factory

 

In my late 20's and early 30's I really did not care for the Spagetti Factory.  Well times have changed.  I'm now excited to go to the Spagetti Factory!

What changed?

Of course, it's having a 1 year old who likes to run around and yell from time to time!  

Finding baby friendly places has become important and we appreciate restuarants who cater to this scenerio.  

Above is a picture of my family on Mothers Day!  

Happy Mothers day to Dandan and my mom!



What's the Number 1 Goal Of A Newsletter

 

Answer: Keyword Mind Control

As a mortgage broker... When my audience thinks of the term Mortgage, the next thought I want is "Robert Klein".

Keyword: Mortgage
Next Thought: Robert Klein

I don't want them thinking of other mortgage brokers, the banks, googling best rates, asking a friend for a referral,  I don't want any of that.

All I want is  "Robert Klein" bouncing around in their brain and if they have any questions for them to contact me.

How has this method worked out so far? 

Let's say I have not looked for a client since 2013.  Every piece of business I've had, either contacted me through my newsletter or it was a referral from someone who reads my newsletter. 

Unreal. 

Question: When your audience thinks of the industry you are in, is your name the next thought they have?

If the answer is no, then there is an untapped gold mine sitting there for you :)



HippoContact.com Newsletter Edition #2 - March 2015

Robert Klein - Co Founder HippoContact + Mortgage Broker

robert@hippocontact.com
7788966732
http://www.hippocontact.com/

Robert - Facebook Robert - Twitter

Blog 1: Mathematics Of A Mortgage Broker’s Newsletter: 350 List, 60 Transactions

 

I broke down the mathematics of what to expect out of a database. I used myself as the case study.

http://blog.hippocontact.com/2015/02/mathematics-of-a-mortgage-brokers-newsletter-350-list-60-transactions/



Blog 2: Mathematics of Newsletter Content

 

Believe it or not, we were also able to figure out why most newsletters do not work and why hippo newsletters do.

http://blog.hippocontact.com/2015/02/mathematics-of-newsletter-content-why-my-newsletter-converts/



Super Clickable PDF List For Newsletter

 

Abbotsford (Apartment and Townhouse Condos)
Abbotsford (Detached Homes)
BC Northern (Apartment and Townhouse Condos)
BC Northern (Detached Homes)
Bowen Island (Detached Homes)
Burnaby North (Apartment and Townhouse Condos)
Chilliwack (Apartment and Townhouse Condos)
Chilliwack (Detached Homes)
Cloverdale (Apartment and Townhouse Condos)
Cloverdale (Detached Homes)
Coquitlam (Apartment and Townhouse Condos)
Coquitlam (Detached Homes)
Islands-Van & Gulf (Detached Homes)
Langley (Apartment and Townhouse Condos)
Langley (Detached Homes)
Maple Ridge (Apartment and Townhouse Condos)
Maple Ridge (Detached Homes)
Mission (Apartment and Townhouse Condos)
Mission (Detached Homes)
New Westminster (Apartment and Townhouse Condos)
New Westminster (Detached Homes)
North Surrey (Apartment and Townhouse Condos)
North Surrey (Detached Homes)
North Vancouver (Apartment and Townhouse Condos)
North Vancouver (Detached Homes)
Pemberton (Detached Homes)
Pitt Meadows (Apartment and Townhouse Condos)
Port Coquitlam (Apartment and Townhouse Condos)
Port Moody (Apartment and Townhouse Condos)
Port Moody (Detached Homes)
Richmond (Apartment and Townhouse Condos)
Richmond (Detached Homes)
South Surrey White Rock (Apartment and Townhouse Condos)
South Surrey White Rock(Detached Homes)
Squamish (Detached Homes)
Sunshine Coast (Apartment and Townhouse Condos)
Sunshine Coast (Detached Homes)
Surrey (Apartment and Townhouse Condos)
Surrey (Detached Homes)
Tsawwassen (Detached Homes)
Vancouver East (Apartment and Townhouse Condos)
Vancouver East (Detached Homes)
Vancouver West (Apartment and Townhouse Condos)
Vancouver West (Detached Homes)
Whistler (Apartment and Townhouse Condos)

This one of the most important parts of a hippo newsletter.

Content that is super clickable. Your objective is to get your reader to engage and always want to come back for more.

Foreclosure lists for Realtors + Mortgage Brokers are a home run.

If you are a mortgage broker, you can easily copy them through the hippo stream. If you are a Realtor you will want to make you own copy.



Personal Part of Newsletter: Last Vacation Before Baby!

 

I used this is my last newsletter. It's the personal part, that allows my audience to get to know me. Here is a link to my last newsletter: https://hippocontact.com/newsletter/678

xxxxxxxxx

We decided to go to Mexico All Inclusive for a week and RELAX!

I suspect in 3 months, when the baby arrives, this will be one of the last time for relaxing for a while.

Here is the place we stayed: goo.gl/9a4L1C

We initially planned to stay at the Edlorado Royale, but were upgraded to a property that was brand new called Generations Riviera Maya.

It was excellent. If you are a foodie, it's the place to go.



75 Inpound Phone Calls From A Single Offer To The BC Home Show

 

Mylyne Santos and Rob Precioso are a Power Realtor couple from the Fraser Valley.

Website: Mylyne.com

To make a long story short, they send an individual offer for free Tickets to the BC Home Show.

http://www.bchomeandgardenshow.com/BCHGS/EventsHome.aspx

Out of 250 opens, they had 75 Phone Calls asking for them.

To break it down:

1. 50 People they already were in contact with (A clients)
2. 25 People that they knew but had no real way to contact

Imagine 75 opportunities to talk to your past clients and people that you did not have a way to get in contact with......Not bad.

What they sent:

https://hippocontact.com/newsletter/667/

Expect a blog post shortly on this going into much more detail. I will be posting it on the facebook group for discussion:

https://www.facebook.com/groups/hippocontact/



Facebook Group Conversations

 

We are starting some interesting facebook conversations for best practices on hippocontact.com.

It's a good way to get yourself engaged in a passive way.

Group is full of Realtors, Mortgage Brokers + Other Business Owners.

https://www.facebook.com/groups/hippocontact/



HippoContact.com Newsletter Edition #1 - January 2015

Robert Klein - Co Founder HippoContact + Mortgage Broker

robert@hippocontact.com
7788966732
http://www.hippocontact.com/

Robert - Facebook Robert - Twitter

My First HippoContact Newsletter about HippoContact!

 

We are getting fairly close in producing a product in where anyone can login, create their database, organize it, build their newsletter and sent it out and get clients.

The keyword is anyone, which includes a person who has zero tech skills + has no idea on how to write content.

This has taken 2.5 years to figure out and we are 99% complete.

We are excited!



Newsletter of The Month: Dylan Althouse - Mortgage Broker - Ontario

 

Link: https://hippocontact.com/newsletter/655/

Overall this newsletter was very creative and personal. Honestly, it was super awesome:

1. Instead of a usual foreclosure picture, he used a picture of his son in a construction hat working as a construction worker in the back yard!

2. 3 Pictures of his family: construction worker, family selfie + New York pic.

3. He put in a coupon for the brick. This should create conversations about how to use it.

4. His point of view on Fibonacci sequences. (What's this doing in mortgage broker newsletter!)

Everything above was personal and interesting. It allowing his audience to get to him know him.

It's so good, I will be copying some of these ideas.

Great work Dylan!



What Problem Does HippoContact Solve?

 

Walk into a Real Estate office and ask the following 2 questions:

1. How many people here have a list of everyone that they know?

2. How many people are communicating with everyone on that list?

General answer:

1. Sort of or none.

2. None

Why?

Two problems that are extremely difficult to solve:

1. Dealing with the tech side designing/constructing a newsletter + building out there contact list.

2. Putting the correct content inside of a newsletter that generates action.

Hippocontact solved this.



My Newsletter #32 Analysis

 

Link: https://hippocontact.com/newsletter/641/

1. One of my golden rules is to put a picture of myself and my wife in the top right hand corner of my newsletter. (Lots of reasoning which I will go through in the next newsletter).

For January 2015, I didn't have any pics of just me and my wife.

But, I did have a picture of me, myself and a random guy we meet at a new years party.

So I thought I would add that.

Pretty funny response. Anyone I talk to, I asked "Did you see my last newsletter with the random pick guy". They say yes and laugh.

2. I added a pic of a Cadillac that I used own when I was 18. Had a few conversations about that too. A few people responded "Did you really own that?".

3. Usual foreclosure lists. A couple hundred clicks from that.

4. A few emails back on the fraud cause.

So far so good.



What is Your Database Worth?

 

Turns out a lot.

A contact list worth of 5 years or 10 years of people that you know is worth a fortune.

Significantly more valuable then you trying to find your next deal or client.

Let me prove it:

My personal contact list for my mortgage business has around 350 people that open up my newsletter regularly.

The average person in this list will deal with their mortgage once every 3.5 years or 42 months.

This means, every month: 350 people / 42 months = 8 People a month are dealing with their mortgage.

8 is a huge number.

At $3000 per client, that's $24,000 worth of mortgage business closing this month regardless if I do it or not.

At newsletter #32, I suspect I'm getting around 40% of this business by default. Month in and month out.

That's around $10k/month.

This does not include referrals from staying in touch with 350 people. This should add another $5k/month.

On average each newsletter I sent out is now producing 15k worth of revenue by default.



How Much Money Can You Make from a Newsletter?

 

Here is a calculator that I put together. I only figured out this math after 2.5 years of sending out a newsletter.

http://goo.gl/Jq7p0S