Mortgage Payment Help
  
We believe that nobody should have to worry about their mortgage because of financial impacts of COVID-19. CMHC made an announcement that they're working with Genworth, Canada Guaranty and lenders to help, by increasing their flexibilities to allow payment deferral of up to 6 months starting now.
This applies to borrowers with an insured mortgage (generally those who bought with less than a 20% down payment - but not exclusively)
You can read the entire CMHC COVID-19 Announcement
Tools include:
- Deferral of payment
- Re-amortization of the mortgage
- Capitalization of outstanding interest arrears and other eligible expenses
- Special payment arrangements
If you find yourself in the position that you are about to be self-isolated, or quarantined and need help with your mortgage payments, please reach out directly to your lender.
Most lenders have options available to skip-a-payment or put a payment on hold (even before this new CMHC announcement).
It is imperative that you reach out to the lender and request this though. Each lender has different options, and with how quickly COVID-19 is developing, lenders are updating their policies to help, regardless of whether you have CMHC default insurance on your mortgage, or not.
To help make it easier for you, we have listed some of our most common lenders below, with phone numbers to their customer service department to get further details on skip or hold a payment options.
Call volumes are very high, I would recommend that you try in the evening when call volumes have decreased a little.
LIST OF LENDERS CONTACT NUMBERS
ATB 1-800-332-8383
B2B 1 800 263 8349
BMO 1-877-895-3278
Bridgewater 1-866-243-4301
CIBC 1-800-465-2422
CMLS 1-888-995-2657
Optimum 1-866-441-3775
Equitable 1-888-334-3313
Connect First 403-736-4000
Chinook Financial 403-934-3358
First Calgary Financial 403-736-4000
First National 1-888-488-0794
Haventree 1-855-272-0051
Home Trust 1-855-270-3630
HSBC 1-888-310-4722
ICICI 1-888-424-2422
Manulife 1-877-765-2265
MCAP 1-800-265-2624
Merix 1-877-637-4911
Marathon 1-855-503-6060
RBC 1-866-809-5800
RFA 1-877-416-7873
RMG 1-866-809-5800
Scotia 1-800-472-6842
Servus 1-877-378-8728
Street Capital 1-866-683-8090
TD 1-866-222-3456
ATB 1-800-332-8383
Servus CU 1-877-378-8728
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