BEING NICE IS NOT KIND

“Be friendly, not friends” is a core tenet of property management. 

This excerpt from Steven Bartlett’s podcast explains the difference between a nice person and a kind person.

Nice is about people pleasing and hiding behind a facade: “I can’t tell them the truth; it wouldn’t be nice.”

Kind is about connecting to people and choosing transparency: “I care about you enough to tell you the truth.”

Success is not defined by pleasing people - that’s impossible. Success is rooted in kindness.